Returns and Exchanges:
Please Note : Shipping cost is an estimate based on weight, cost may vary on large or unusual package dimensions.
Delivery Schedule
A tentative delivery date/time is provided in the order confirmation email.
Order status can be tracked by clicking “Track order”.
Shipping Destinations
“DHT Craft” serves almost all cities in India.
Delivery availability can be checked using pin code on the checkout page.
Single orders cannot be delivered to multiple destinations.
In case of a return request, the refund will be processed to the buyer’s account.
Shipping & Handling Cost
Shipping within India is free.
If the item is open or tampered with, it should not be accepted.
Domestic Order Delivery Time
Products are typically delivered within 7 working days in India from the day of order confirmation, unless delayed by governmental authorities or entities acting on their behalf.
For customized orders, delivery time may vary based on design, aesthetic, or size changes requested by the customer. This varies on a case-by-case basis.
If we fail to deliver your order within the stipulated period, we will cancel the order and notify you. In such cases, the refund will be made directly to your account via the same mode through which the payment was made.
Return
If you are not satisfied with the product or its quality after receiving it, you have the option to return the order. However, this is subject to certain conditions.
Returns cannot be processed for products that are customized, altered, used, or damaged, or if the tag has been broken or removed.
Shipping Charges for Returns
We offer free return shipping for up to 7 days from the order delivery date. Any shipping charges incurred during returns and exchanges will be borne by us.
This policy ensures that you can shop with confidence, knowing that we are committed to your satisfaction and are ready to support you throughout your shopping experience. Please note that this policy applies only to products purchased from our website. If you have any further questions, feel free to contact our customer service team. They will be more than happy to assist you.
Return Process within 7 Days
Contact our customer support by phone or WhatsApp +91 73599 38165 to place your exchange/return request.
Secure your product with its tag, the original invoice, or a copy of it.
Inform our Customer Care team once the secured envelope is ready. We will arrange for a pickup.
Items should be returned in their original condition.
Important Notes
The Return item will undergo Quality Control prior to the exchange or return being processed.
We cannot process exchanges or returns on items that have been customized, worn, used, altered, or damaged.
We reserve the right to refuse exchanging or returning any order/product/merchandise that does not meet the above requirements.
Requests for returns or exchanges will not be processed after 7 days from the date of product delivery.
Products will not be picked for return/exchange if they are not properly packed and secured for pickup.
Customisation Process
Contact Customer Care: Reach out to our customer care team to discuss your customisation requirements.
Payment: Pay the full price for the customized product.
Order Confirmation: We will send a confirmation email to confirm your order.
Manufacturing: Your customized product will be sent to the manufacturing stage after confirmation.
Delivery: Please allow 7-15 business days for your customized order to reach you.
Important Notes
Be specific about your requirements when placing a customized order.
Customized or specially manufactured orders based on your design choices cannot be canceled, returned, or exchanged.
Ensure that your customisation requests are final as we cannot accommodate changes once the manufacturing process has begun.
We are committed to delivering a product that meets your unique style and preferences. Please feel free to contact us if you have any further questions or need additional assistance.